Support

Our new Employee Assistance Programme (EAP) gives you* 24/7/365 confidential support on mental health and many other of life's issues or problems, not just work related matters. It is a service delivered by external provider, Health Assured.

* Spouse / partner and children 16-24 yrs of service staff living in the same household are also able to access support through this helpline.

To access the services available to you please call the
FREE & CONFIDENTIAL HELPLINE on 0800 030 5182

Your call will be handled by an experienced therapist or advisor, who will offer support in a friendly, non-judgemental manner.

To access EAP support online through the health portal:

www.healthassuredeap.comusername: SYFRpassword: EAP

The EAP app can also be downloaded through Apple App Store and on Google.
Use the SYFR code: MHA131327

Download on the App Store Get it on Google play

When life is tough, Samaritans are here to listen at any time of the day or night. You can talk to them about anything that's troubling you, no matter how difficult.

When you call the Samaritans, your number is not displayed to the volunteer on the line and the call is completely confidential. They also provide support via email, letter and face-to-face.

Call free on 116 123 or visit the Samaritans website

Email: [email protected] (response time 24 hours)

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.

Text "SHOUT" to 85258 or visit Shout Crisis Text Line

Call MIND Infoline for details of help and support in your area.

MIND Infolines are open 9am to 6pm, Monday to Friday (except for bank holidays)

They provide advice on a range of topics:

  • Staying mentally healthy for work
  • Types of mental health problem
  • How and where to get help
  • Medication and alternative treatments
  • Advocacy
  • Post-traumatic stress disorder (PTSD)
  • Existing emergency service support
  • Mental health and the law

tel: 0300 123 3393Text:86463 Email:[email protected]

Visit the website: https://www.mind.org.uk/information-support/helplines

The service's Occupational Health (OH) specialists are ideally and uniquely placed to support and help people stay in work and live full and healthy lives. Our OH department look to proactively prevent, rather than treat ill health in the workplace. The department has the ability to refer employees for confidential face-to-face counselling and physiotherapy services.

The Occupational Health Unit can provide support for any member of staff worried about their own or a colleague's health. You can refer yourself by contacting the team on extension 2273, or emailing [email protected]

You can also self-refer by going onto UBIK. Once in UBIK click on absence management and then Add OH Self-Referral

OR

Your line manager can complete a confidential management referral with your consent, again through UBIK. This is done by selecting absence management, all staff view and then the medical briefcase next to the appropriate employee.

Call 111

If you need help urgently but are not at risk of death or serious illness, call the NHS non-emergency advice line - Call 111 NHS 111 advice online

People with hearing problems can use the NHS 111 British Sign Language (BSL) service.

GP

If you've noticed changes in the way you are thinking or feeling over the past few weeks or months that concern you and cause you distress, you can consider going to see your GP. It can be daunting booking an appointment to go to see your GP, but most people find that visiting their local doctors can make all the difference to their lives.

If you want to find out more about how to talk to your GP about your mental health, visit https://www.mentalhealth.org.uk/publications/gp-visit-guide

NHS IAPT

NHS IAPT (Improving Access to Psychological Therapies) Services can offer mental health support. Various sorts of counselling can be accessed through IAPT including Cognitive Behavioural Therapy (CBT) and other talking therapies such as Interpersonal Therapy (IPT).

IAPT do also offer online therapy. For more information on how to access IAPT directly check out: https://www.nhs.uk/service-search/find-a-psychological-therapies-service/ - You can make a self-referral online or over the phone or ask your GP about it.

NHS Moodzone

You can get free psychological therapies like cognitive behavioural therapy (CBT) on the NHS. You can refer yourself directly to a psychological therapies service without seeing your GP – see more information on this here. For information on how to access free psychological therapies in your area please click here.

The charity offers both physical and psychological support and rehabilitation. As well as offering support, they also provide self-help information and advice on a range of issues.

Call: 0800 389 8820 between 8am - 5pm from Monday to Friday
Visit the website: https://www.firefighterscharity.org.uk/how-we-help-2

If you are under 35 and feel that life is not worth living anymore, you can call Papyrus's HopelineUK from 9am to 10pm weekdays and 2pm to 10pm on weekends.

Call HopelineUK on 0800 068 4141 or Text 07786 209697

Headspace - guided meditations, animations, articles and videos https://www.headspace.com

The Mindfulness app - A meditation app which includes a five day guided meditation practice, reminders for when it's time to relax and other offers based on individual meditation habits https://themindfulnessapp.com

SilverCloud - An online course to help you manage stress, anxiety and depression. Working through a series of topics selected by a therapist to address specific needs. The eight week course is designed to be completed in your own time and at your own pace https://www.silvercloudhealth.com/uk

NHS apps library – for information on various apps to support health and wellbeing, visit the NHS apps library here.

Andy's Man Club provide talking groups for men. They have clubs all over the UK and are growing all the time. They've even started offering virtual groups. To find out more and see if there is a club near you check out https://andysmanclub.co.uk/

24/7 PTSD helpline staffed by veterans and 999 personnel. Able to provide emotional and physical support to sufferers of PTSD and other associated mental health issues.

Tel: 0800 040 7873 / 0800 040 7783 or Text: 07860018733
https://sappersupport.com/

Perhaps you've been feeling anxious or struggling with your mental health and wellbeing? May be you would value the opportunity to speak with a friendly, independent listening ear?

South Yorkshire Chaplaincy & Listening Service (SYCLS) provide FREE & CONFIDENTIAL chaplaincy and listening support to SYFR personnel.

The SYCLS is available to support the whole SYFR community irrespective of faith, including individuals, seeking support with their mental wellbeing.

If you would value a more informal ‘chaplain-style’ chat, then get in touch with Baz Gascoyne on tel: 07971 399514 and he will either chat then, or ring back at a mutually convenient time. Alternatively email: mailto:[email protected]

What is a listening service?

In a nut shell it is access to an independent, listening ear able to support people through the challenges of life. The listening service will provide:

  • An experienced, compassionate listener
  • The space to talk confidentially about the things that may be negatively impacting your health and wellbeing
  • Opportunity to tell your story, and to help understand the past, act in the present and shape the future

Please see their website for further information.

How do I arrange a listening appointment?

To book a listening appointment, please contact Roxy on tel: 07903 899751 or email [email protected]. A Listener will then make contact to arrange a one-off appointment, or a series of appointments.

Employee Assistance Programme (EAP)

Call the FREE & CONFIDENTIAL HELPLINE on 0800 030 5182

Giving you 24/7/365 confidential support on mental health and many other of life's issues or problems.

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